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Return & Refund Policy

Thanks for shopping at FIND YOUR PRODUCT. If you are not entirely satisfied with your purchase, we’re here to help!

 

 Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it, this includes your item to be in the original packaging in a resalable condition.

Your item needs to have the receipt or proof of purchase.

 

 Refunds

Once we receive your item, we will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s or financial company policies.

 

 Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

Privacy Policy

 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Contact Phone Number

 

Please be aware that Credit Card details are not collected by Find Your Product if transaction is completed through the Paypal gateway. We encourage you to review Paypal policies before using this service.
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. By purchasing product and becoming a loyal customer of Find Your Product, you may receive emails regarding promotions or product information from Find Your Product.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. We do not store your Credit Card data.

Cookies and Browser Information 
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 Contact Us

If you have any questions on how to return your item to us, contact us at admin@findyourproduct.com.au.